MUMBAI: Around 96 per cent Indian travelers give tips at a hotel, more so because of the room service and good housekeeping, a recent survey has found.
“About 96 per cent Indians usually tip at a hotel, 79 per cent tip because of the room service and 51 per cent tip after being impressed by the housekeeping,” according to ‘2016 Hotel Etiquette Report’ by full-service online travel company Expedia.
About 39 per cent Indians tip the porter at the hotel whereas 24 per cent tip the valet, it found.
The survey, which is an analysis of behavior and preferences of Indians while booking hotels, was conducted online in August by GFK Custom Research, North America, among 1,014 randomly selected adults, both men, and women, who have stayed overnight in a hotel in the past two years.
When it comes to facilities, 75 per cent Indians want in-room features like Jacuzzi, tub or balcony, it said.
Location and price are the most critical for 96 per cent Indians and for 95 per cent family friends, food, beverages, room size are a major consideration, it said.
Things like complimentary Wi-Fi (93 per cent), reviews (89 per cent) and hotel brands (86 per cent) are also major attracting factors for Indians, it added.
“The survey highlights some interesting facts about preferences of Indian travelers while booking a hotel. According to the survey, the most preferred medium of booking a hotel amongst 35 per cent is a desktop or laptop followed by the mobile app on the smart phone while 14 per cent travelers book through the mobile web using the smart phone,” Expedia Marketing Head, in India, Manmeet Ahluwalia said.
“It is interesting to note that 89 per cent Indians consider hotel reviews as very important while choosing a hotel,” Ahluwalia added.
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