Jio SIM not working in your phone? Some tips to fix it

Soon — or rather on September 5, to be precise — everyone in India with a phone that supports 4G technology will be eligible for the Jio Welcome Offer from Reliance. This means you will get a Jio SIM for free, along with the benefits that come with it. What are these benefits? The benefits are “unlimited” data, calls, and messages for almost three months. Although there is a fine print in all this — the unlimited data is actually 4GB per day, which is generous — it is safe to say that the offer is fairly amazing. And tempting. No wonder a lot of people are going to get the free SIM.

The problem is that in many phones that people have right now, the Jio SIM will not work. And in many, where it is supposed to work, it may not work until you troubleshoot it. But before we come to that, don’t get the Jio SIM if:

Jio SIM

— You have a feature phone.

— You have a phone that only supports 2G or 3G. Even some high-end phones that are older than 2 years — Xiaomi Mi 4, for example — don’t support 4G.

— You have only one phone, and you are not willing to change your phone number.

— You have a Dual-SIM phone, but 4G is supported on only one SIM, and you are not willing to move your existing SIM card out of it.

Now that we have taken care of these basics let’s look into the problems you may face after putting in the Jio SIM on your phone. The good bit about the Jio SIM is that it is a nano-SIM with the micro and Full-size adapters inbuilt. So, see which size will fit your phone and then accordingly use the adapter. If you have a phone bought this year, chances are that it will use nano or micro size.

The SIM is not recognized

— If this is the problem you face, ensure that you are putting the SIM in a 4G compatible slot. In many dual-SIM phones, only the primary slot — the number 1 slot is the full-speed, fully supported SIM slow. So, put the Jio SIM in that.

— Restart your phone.

— Take out the SIM and put it again.

— Even after all this, the SIM card doesn’t work; the chances are that the Jio SIM won’t probably work with your phone.

SIM recognized but no signal

— Ensure the SIM is in the primary SIM slot (slot 1) if your phone has dual-SIM functionality.

— Ensure that data is turned on for the SIM. On an Android phone, this can be accessed by tapping on the network sign in the notification shade. on the Mobile Data screen, ensure the data is turned on.

— Ensure that the network settings are all good and that you have opted for SIM 1 as your primary SIM for data.

— Ensure that the phone is set to work with LTE Network. You can do so by going to Settings > Mobile Networks > Preferred network type.
— If required, set the APN to Loop Internet. This is accessible only if Jio SIM is getting recognized on your phone. To check this, go to Settings > Mobile Networks > Access Point Names.

— Try choosing Jio as network operator manually by going to Settings > Mobile Networks > Network Operators.

— If the Jio SIM still doesn’t work, chances are that it has some software or hardware incompatibility on your phone.

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SIM working but no calls

– Install the Jio Join app from Google Play Store. This will most likely fix the issue. Although, the app currently doesn’t seem to work on Android Nougat, in case you have that software on your phone.

Options in case Jio SIM doesn’t work on your phone: What are your options if the Jio SIM doesn’t work on your phone, and you want to use the Jio network. Two options: get a new phone or get the JioFi, a Wi-Fi hotspot router. The JioFi is the cheapest option, although if your phone is too old, something like 3 to 4 years, and if you are thinking of replacing it, maybe you can go with a phone that supports 4G and will work with the Jio SIM.

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