Evernote has confirmed in an email to its users that a serious bug in some versions of its Mac OS app has resulted in “a small number” of users losing their data. The bug is causing images and attachments to be deleted from the email, though text remains unaffected. This is good news for anyone who only uses text, but it is less great for anyone whose text requires images for context.
Not every Evernote Mac user experiences the bug, as it only appears in the software version released in September and less frequently in the versions released since June. Even within these versions, the glitch only seems to be triggered “under specific conditions” of use, such as skimming through many notes.
Buggin’ out
Evernote recommends that all users who receive the warning email immediately update to version 6.9.1, released in October, to avoid losing their data. You can update to the latest version from within the app by clicking on the ‘Check for Updates’ option in the ‘Help’ section, through the Mac App Store, or even through the Evernote website itself.
For those who have already lost data, Evernote has tried to implement a solution to restore it, but unfortunately, it’s impossible to fix all attachments automatically. In this case, Evernote suggests the possibility of accessing these lost attachments through the note history feature in its Premium service, Add Crazy.
Not every user affected by the issue is signed up to use the service’s premium paid version. In light of this, the company has decided to offer all affected users a year of free access to Evernote Premium to give them a chance of getting their data back.
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The bug might have only impacted a few of Evernote’s users, but it’s still not great for the company. Considering that many people use note-taking apps to store important information related to their work and education, the knowledge that there’s even a risk of data loss could easily drive them to another service with a stronger reputation.
